Over 75,000 teams are using Bitbucket to manage, review and share code in the cloud, and we’re looking for a support engineer to help those teams code better together.
Are you a technical swiss army knife?
Do you love learning and teaching everyone around you about technology?
Are you the early adopter?
Have you ever scripted your way out of a job?
If so, the Bitbucket team in San Francisco wants YOU to join our support engineering team!
What will you be doing?
You will have the responsibility of working with a wide range of customers, from start-ups to large corporations, to help identify and resolve product issues.
Verify bugs and work with development on providing fixes
Influence product direction based on customer feedback
Communicate with customers to resolve issues
Publish knowledge base articles to improve our self-help offering
Collaborate with our global support team to serve customers worldwide
You’ll love it here…
Bitbucket is a part of Atlassian, one of the “Best Small & Medium Companies to Work for in America.” Our products reach over 25,000 enterprise customers globally, including Pixar, Twitter, Netflix, NASA and Facebook.
With offices in Sydney, San Francisco and Amsterdam, we are growing fast, and we are building a different kind of software company: one that listens to customers, values innovation and solves customer problems with brilliant simplicity. You’ll have a direct impact on millions of users as soon as you start! Find out about Life at Atlassian.
Does this sound like you?
Show us your portfolio, blog, Bitbucket or GitHub profile, open-source contributions, or things you’ve built.
Not for you? What about a mate? If you know of a great support engineer who fits the build, we’ll give you a referral bonus.
A few hours from now on Thursday May, 2013 0300 UTC, Bitbucket will be unavailable for up to 30 minutes to perform emergency maintenance.
This morning’s brief outage was due to what has been discovered to be a faulty component of Bitbucket’s datacenter networking infrastructure. This networking equipment must be replaced as soon as possible to avoid further unexpected outages.
We apologize for the sudden nature of this downtime. Please contact us at support@bitbucket.org if you have any questions.
Have you ever wanted to make a quick change to a file in a repository without having to clone it locally? You want to edit your code where it lives. Introducing the Bitbucket online editor: edit your code directly with Bitbucket – no command line, no cloning, no local editor.
Edit any file, anywhere
From Bitbucket, you can edit any file, anywhere, all you need is your browser. Once you’re happy with your edits, you can commit straight away or create a pull request to contribute your changes.
Once you select Edit from the source browser, Bitbucket activates the editor and away you go. Syntax highlighting and diff view are all an integrated part of the code editing experience.
The editor is intelligent enough to determine the indentation style from the file’s original contents. If it’s off the mark, you can manually set your preferred indent mode and tab size.
The workflow is flexible for every team’s process – commit directly to the branch you’re editing on, or create a pull request and select your reviewers. If you don’t have write access, Bitbucket will automatically create a fork for you and commit your changes before submitting a pull request.
Quickly react to pull request feedback
If your team is like ours, you’re using pull requests for code review. Often times, you have changes you need to make based on feedback from your teammates before your code is merged. Editing online shouldn’t get in your way. The Bitbucket online editor allows you to edit your open pull requests directly. We’ll even update your pull request for you once you’ve committed your changes.
Built with CodeMirror
At the core of the Bitbucket online editor is CodeMirror – an excellent open-source JavaScript code editor component. The project’s terrific extension API as well as its top-notch documentation made implementation nearly painless. In addition, the friendly MIT license, the editor’s blazing-fast performance, and the project’s support for a wide number of languages made the choice of CodeMirror an easy one.
Since the public release of SourceTree for Windows a little over a month ago, we’ve been working hard to expand and improve our Git and Mercurial clients for Windows and Mac.
Windows client adds Git Flow support
Our Git Flow support in SourceTree for Mac turned out to be really popular, and it’s been one of the top feature requests from the community since we released SourceTree for Windows; so we’re very happy to announce Git Flow support for our Windows client!
SourceTree for Mac version 1.6 adds interactive rebase
Having to bring up a terminal when you want to do an interactive rebase is painful. If you aren’t familiar with rebasing or the command-line, the pain level ratchets up to excruciating. We asked ourselves: “How can we make this simpler and keep everything in SourceTree?”. Our solution is a visual, drag-and-drop interactive rebase:
The UI gives you visual feedback on each step of this previously advanced function. Want to re-order your commits? Want two commits to be one commit? No problem, just drag and drop the rows around.
There is so much more…
Desktop notifications for incoming changesets
New icons to match our Windows version of SourceTree
“Log Selected…” on multiple files at once
The push sheet in Mercurial shows which branch you’re pushing to
New preference menu shows the pull count for the currently checked out branch
Git repositories now remember the previously selected options in the pull/merge sheets
Support for the latest Araxis diff/merge tools
The “commit merged changes immediately” setting is now remembered between pulls
Support for longer passwords for Bitbucket, Stash, GitHub and Kiln
Get SourceTree for Free!
If you’re new to Git, or just want a handy tool to make you even faster, download SourceTree – it’s free!
Staying up to date on code activity in Bitbucket just got easier. As part of our on-going notifications improvements we have completely redesigned the email notification experience. More control, more options and new HTML emails give you the information you want, when you want it.
Every email has been rethought and redesigned for clarity and to keep the most important information front and center. Also, if you want to quickly react to changes you can quickly jump to the context of the notifications to Bitbucket with one-click. If your email does not accept HTML content, Bitbucket will fallback to text.
It’s not all looks, we added a few more improvements:
Reply to comments via email: by simply replying to an email you can reply to code comments and contribute to the discussion
Un-clutter you inbox: all emails now include a single click “Unwatch” link to help you un-watch activity that is not relevant to you.
Control the flow
Even beautiful emails can be annoying if you get too many or the wrong ones. To this end Bitbucket has changed some of the default rules around when you are notified of specific events. We think we have gotten the balance just right, however we do realize that everyones workflow is different so we have a included a number of new ways to customize the notifications Bitbucket sends.
Repository subscriptions
On the repository header you’ll notice a new control that allows you to customize the messages you receive when collaborating on a repository.
When watching a repository you’ll receive updates via your newsfeed. At times, you may want to receive emails on specific types of messages you care most about including:
Commits – when a new commit is added or a comment is left
Forks – when a new contributor folks your repository
Issue – all issues changes (new, updates, transitions, or comments)
Wiki – all wiki changes (new page creation or updates)
If you’re already watching a repository and have write or admin access, we’ve configured the watch setting so that you’ll receive notifications for pull requests and issues by default. Other times you might expect to receive an email:
For any pull request, commit, or issue that you’ve created, commented, or updated in the past
If you leave a comment or someone @mentions you – you’ll automatically begin watching the thread so you can stay on top of updated conversations
Command and control center
You can use the new “Notifications” account management preference center to fine-tune your existing watches.
Manage which individual repositories, pull requests and issues you’re watching
Unsubscribe to all notifications on Bitbucket
Configure one-off emails such as when someone mentions you or if you want to receive product updates about Bitbucket
Get Started Now
Join the growing number of teams that host their code on Bitbucket and stay better connected with unlimited private repositories FREE for 5 users.
After last Sunday morning’s downtime, we thought it’d be nice to share exactly what happened and what steps we took to resolve things.
Timeline
At roughly 3am Pacific time on Sunday morning April 7th we (Bitbucket’s SF-based developers) were alerted about reduced availability of the site. Initially responded to by our support engineers, the problem required the help of the Bitbucket developers, which at this particular time of day complicated the investigation a bit.
When we went in we noticed extremely high load on all of our webservers, making them incapable of keeping up with incoming traffic. As load on our fileservers had also gone up significantly, we initially focused our attention on some of the recent changes we had made to our storage infrastructure and configuration.
When this did not reveal any regressions, we saw that our Dogslow reports were reporting an excessive number of page timeouts on a very specific, popular public repository. We saw that this repo, as well as its forks, were being flooded with requests, many hitting pages that are relatively expensive for us to render. At its peak as much as 10% of all traffic went to these repositories and since its access pattern differed dramatically from normal patterns (mostly hammering expensive pages), it overwhelmed us, filling up our worker pools and causing pages to time out.
As the traffic appeared to target just this one repo and its forks, we proceeded to temporarily make these repositories unavailable. This resulted in requests for them serving a 503 Service Unavailable. This immediately brought the site back, confirming that the load was indeed caused by this targeted traffic.
Next we looked for patterns in the now blocked traffic and noticed that while it seemed to come from unique IP addresses from all over the world, they shared a distinct User-Agent string identifying it as coming from a webcrawler.
We contacted the people at this company about their excessive traffic and preemptively went on to block them. We added them to our robots.txt, but since we couldn’t afford to wait for their crawlers to re-fetch that file, we also blacklisted their User-Agent string on our HAProxy load balancers.
By now the crawler people had gotten back to us saying they had reduced the aggressiveness of their crawling. However, at no point did their traffic show any sign of reduction and it was clear that we needed to keep the blacklist in place.
Immediately after deploying this, the site appeared healthy again and we were very keen to go back to sleep when we noticed a different problem. After a little while the site became unresponsive once again. Requests started to time out and a very ugly 504 page was being served by our Nginx-based SSL terminators. All the while, at about 60%, the actual load on our servers was a lot lower than normal. Something was preventing traffic from reaching the backend.
It turned out that when we blocked the crawler in HAProxy using its reqtarpit directive, we failed to realize that reqtarpit keeps the connection open for several seconds before closing it and with the crawler still opening a ton of concurrent connections per second, this starved our HAProxy connection pools, triggering 503s from Nginx. Instead of reqtarpit, we should have used reqideny to immediately reject the connection. We quickly corrected our mistake and brought the site back to life.
Conclusion
In hindsight we’re not too impressed by our performance in addressing this issue and would have liked a more speedy resolution. It’s worth noting that in addition to automated monitoring, we have staff in different time zones covering all 24 hours. In this instance staff in Asia were first to respond, but sometimes investigation of site-wide calamities requires the help of core developers, who in this case had to be woken up, delaying our response a bit.
It was about 6am by the time we flipped our status site back to green, ending a significant period of limited availability, for which we apologize.
We’d love to say that this will never happen again and of course we’ll be much better prepared to handle similar incidents in the future. Calamities are often unique, making it hard to predict and anticipate the unknown, but we are committed to making our infrastructure more flexible to make dealing with issues like this one less complicated and we’ll work as hard as we can to ensure uptime remains what you have come to expect from Bitbucket.
Here in Bitbucket-land we practice innovation week, a time for the team to work on whatever they desire. Now, we’ve taken the concept even further with our first Finnovation™ week.
Why? Well, after the last three innovation weeks, we had a number of really exciting projects that were almost ready to ship. They just needed a bit of Finnovating!
Free your issue data
Atlassian believes your data is yours and should not be locked into any one system. If you administer a Bitbucket issue tracker, you can now Import & Export your issue data. This feature is handy for moving issues between Bitbucket repos. Of course, we’ve documented the issue data format too, just in case you want to roll your own import or export extension.
Pull request code review keeps getting better
We are constantly improving the code review experience via pull requests. Key to that experience is the ability to review binary content. Almost every feature we review has some graphical element. This content is every bit as important as code.
Now you can comment on binary files within diffs and pull requests. The feature matches comments to the file revision they were made against; just use the pull request Activity tab to see the full history of an image’s review.
One click import of all your GitHub repositories
Nothing should come between you and storing your code on Bitbucket. Nothing. Users can use our external repository importer to easily create new Bitbucket repositories from code that started its life elsewhere.
Earlier this year we allowed you to link your Bitbucket account to your GitHub account. Now you can import all your GitHub repositories with one click from your linked account.
Branches and tags selector on the commits screen
Our repository Commits view defaults to displaying all of your commits, across all branches and tags. You could always filter that view to only show commits for a single branch or tag but doing so required using the less-than-ideal search input.
The new Branches and Tags selector makes filtering faster. It even remembers your filter selection when you switch between the Commits and Source views.
Check out Bitbucket
Get your team going with a free Bitbucket account – unlimited private repositories for 5 users.
The SourceTree team is thrilled to announce the latest addition to our family Atlassian distributed version control system (DVCS) family – SourceTree for Windows.
For some time now many Windows developers have been requesting a native counterpart to the SourceTree Mac desktop client. Windows developers, say goodbye to the command line and use the full capabilities of Git through SourceTree’s beautifully simple interface (and stop being jealous of what your Mac friends are using).
SourceTree for Windows simplifies how you interact with Git repositories so you can focus on coding.
Get your team up and running using common Git commands from a simple user interface
Manage all your Git repositories, hosted or local, through a single client
Put Git commands at your fingertips: commit, push, pull and merge with just one-click
Use advanced features such as patch handling, rebase, shelve and cherry picking
Connect to your repositories in Bitbucket, Stash, Microsoft TFS or GitHub
Perfect for Git newbies
SourceTree was built to make Git approachable for every developer – especially those new to Git. Every Git command is just a click away using the SourceTree interface.
Create and clone repos from anywhere
Commit, push, pull and merge
Detect and resolve conflicts
Search repository histories for changes
Visualize your repositories
SourceTree keeps track of code activity and provides an at-a-glance view of everything from projects to repositories to changesets.
Use SourceTree’s Bookmarks to get a real-time, aggregated view of all your projects and repositories. Jump directly to the changeset graph to visualize changesets across multiple branches and forks.
Powerful enough for Git veterans
SourceTree makes Git simple for everyone, but also makes Git experts faster and more productive. Review your outgoing and incoming changesets, cherry-pick between branches, create and apply patches, rebase, shelve changesets and more with lightning speed.
Git one-stop shop
Atlassian offers a full complement of tools that will help you and your dev team make the most of Git. Whether you’re working on Mac or Windows, behind the firewall or in the cloud, Atlassian’s family of Git tools will bring you the power of Git while making adoption a breeze.
Connect to the cloud or behind the firewall
Thanks to hosting services like Bitbucket, many small teams working with Git repositories begin coding in the cloud. Connect SourceTree to Bitbucket’s free unlimited private repositories to easily manage your Git repositories from the SourceTree interface.
Stash, Atlassian’s Git repository manager for Enterprises, makes it simple to manage your Git Server – behind the firewall. With powerful two-way integration, Stash and SourceTree make it easy for your team to develop with Git. SourceTree can discover and fetch your Stash repositories. And one-click clone operations get you the source you need fast.
If you don’t have Stash or Bitbucket yet, not a problem, SourceTree for WIndows works with any Git repository, including GitHub, Microsoft Team Foundation Server or your own Git server.
What’s coming next?
Windows
We received great feedback from the SourceTree for Windows private beta users (a huge thank you). We will continue to push frequent updates and features to SourceTree for Windows users. We plan to bring all the great features that are part of SourceTree for Mac to Windows as well. What can you expect in the near future:
Mercurial support
Git-flow support
Custom actions
JIRA integration
and heaps more
Mac
We will continue to push out frequent releases for the Mac client. Stay tuned for an upcoming release featuring:
Interactive rebase support
Updated icons
Desktop notifications
Get SourceTree for Free!
If you’re new to Git, or just want a handy tool to make you even faster, download SourceTree – it’s free at our brand spankin’ new website.
Bitbucket will be unavailable up to one hour starting Monday, March 18, 2013 at 02:00:00 UTC. During this maintenance window we plan to reload a switch, which is required to install a 10GbE add-on module.
Thanks for your patience as we work to increase Bitbucket’s performance and reliability.
Let’s face it, we’re rarely ever working on just one thing at a time. In Bitbucket land, many of us have multiple repositories involving any number of pull requests or issues we need to stay on top of. With all that activity to keep track of, getting a proper high-level overview can be difficult.
That’s why today we’re happy to announce the release of one of our most commonlyrequestedfeatures, dating all the way back to Bitbucket’s inception – an account-wide view of all your pull requests and issues. Get that big-picture view with the new Bitbucket Dashboard – all your code activity, all in one place.
We’ve updated the dashboard to include a high-level overview of all the pull requests and issues relating to you, across all of the repositories that you’re interacting with. At a glance, you can now see the number of open pull requests you’re in the process of reviewing, as well as the number of open issues assigned to you.
Find what you need
On the dashboard, it’s easy to drill down and find the pull request or issue you’re after using filters. For pull requests you can restrict to code that is still under review, those that you’ve created, as well as all of pull requests that you’re watching.
For issues, you have the ability to filter by those assigned to you, as well as those that you’ve reported or are participating in (by commenting, attaching files, or editing). We also allow you to filter by the issues you’re watching, similar to pull requests.
Watch what’s important to you
Quickly watch or unwatch any pull requests and issues from the new dashboard by clicking the watch / unwatch eye icon. This handy feature has also found its way into the individual repository listings of pull requests and issues, providing you with a quick and simple way to keep tabs on the items most important to you.
Perfect for teams
Get your team going with a free Bitbucket account – unlimited private repositories for 5 users.
